About Hoon Hay Medical Centre

Our strength is that we offer personalised family medical care. You will be cared for by your own Doctor and their regular teams consisting of a Practice Nurse and Receptionist. This ensures continuity of care and you will always know who to contact for your medical needs. We are committed to promoting and providing healthcare of the highest quality, with an emphasis on preventative medicine.

Practice Nurse

Your Practice Nurse is available to offer advice on the healthcare of you and your family, whether by telephone or by appointment.

After Hours

For after hours medical care we recommend the 24 Hour Surgery at the corner of Bealey Avenue and Colombo Street. For medical advice after hours, please telephone the medical centre and your call will be answered by a registered nurse.

House Visits

Home visits can be arranged as required if you are unable to attend the medical centre.  When you call requesting a visit, your Doctor will be notified and an approximate time arranged for the Doctor to visit.  As a member of Pegasus Health we continually look to optimise patient care and services.

Comments, Suggestions and Complaints

If you wish to contact Hoon Hay Medical Centre, please speak to a receptionist who will take your details for a return call from our Complaints Officer. Letters should be addressed to:

The Complaints Officer
Hoon Hay Medical Centre
124 Sparks Road

Patient calls and letters regarding difficulties experienced with our service receive the highest priority. If you need assistance, advice or support in making your complaint to us, the services below are available to help you. These services are available free of charge.

Advocacy Services Trust
Phone 377 7501
PO Box 1307

Hoon Hay Medical Centre fully supports the Health and Disability Service Code of Rights. Hoon Hay Medical Centre is committed to meeting our obligations under the Health Information Privacy Code (HIPC) to protect the privacy of your health information. To ensure the we meet our obligations we have:

  • appointed a privacy officer. The privacy officer for our practice is the Practice Manager. If you wish to speak to her, please contact reception.
  • developed a privacy policy for our practice which guides us in the way that we collect, use, store and disclose your health information.