Practice Nurse
One of our nurses will phone you back with test results or with any advice required that you request by telephone. You may phone in for repeat prescriptions, but only at intervals determined by your doctor as being appropriate for you.
After Hours
Options for medical advice after hours:
You can ring our number 03 338 8179 for options as below:
Ring Healthline 0800 611 116
Visit Practice Plus for a virtual (phone/video) GP consult until 10pm weekdays and 8am to 8pm weekends and public holidays. Click the Practice Plus link on our website or visit practiceplus.nz
For in-person urgent care services we recommend attending the Pegasus 24 Hour Surgery at 401 Madras Street.
Home Visits
Home visits can be arranged if you are too unwell to attend the medical centre. Please telephone to request such visits as early in the day as possible. You will be advised of the approximate time that the doctor is able to visit and costs.
Comments, Suggestions and Complaints
You can complete the complaint form below or email reception@hoonhaymc.co.nz Letters should be addressed to:
The Complaints Officer
Hoon Hay Medical Centre
124 Sparks Road, Hoon Hay Christchurch 8025
If you wish to call Hoon Hay Medical Centre, please speak to a receptionist who will take your details and ask our Complaints Officer to contact you.
Patient calls and letters regarding difficulties experienced with our service receive the highest priority. If you need assistance, advice or support in making your complaint to us, the services below are available to help you. These services are available free of charge.
Nationwide Health & Disability Advocacy Service
Email: advocacy@advocacy.org.nz
Freephone 0800 555 050, you can also phone 03 377 7501 for Christchurch
Hoon Hay Medical Centre Complaint Form
Hoon Hay Medical Centre fully supports the Health and Disability Service Code of Rights. Hoon Hay Medical Centre is committed to meeting our obligations under the Health Information Privacy Code (HIPC) to protect the privacy of your health information. To ensure the we meet our obligations we have:
- Appointed a privacy officer. The privacy officer for our practice is the Practice Manager. If you wish to speak to them, please contact reception.
- Developed a privacy policy for our practice which guides us in the way that we collect, use, store and disclose your health information.