About Us

As a member of Pegasus Health, we continually look to optimise patient care and services. We are committed to promoting and providing healthcare of the highest quality, with an emphasis on preventative medicine.

Practice Nurse

One of our nurses will phone you back with test results or with any advice required that you request by telephone. You may phone in for repeat prescriptions, but only at intervals determined by your doctor as being appropriate for you.

After Hours

Options for medical advice after hours:

You can ring our number 03 338 8179 for options as below:

Ring Healthline 0800 611 116

Visit Practice Plus for a virtual (phone/video) GP consult until 10pm weekdays and 8am to 8pm weekends and public holidays.  Click the Practice Plus link on our website or visit practiceplus.nz

For in-person urgent care services we recommend attending the Pegasus 24 Hour Surgery at 401 Madras Street. 

Home Visits

Home visits can be arranged if you are too unwell to attend the medical centre. Please telephone to request such visits as early in the day as possible. You will be advised of the approximate time that the doctor is able to visit and costs.

Comments, Suggestions and Complaints

You can complete the complaint form below or email reception@hoonhaymc.co.nz  Letters should be addressed to:

The Complaints Officer
Hoon Hay Medical Centre
124 Sparks Road, Hoon Hay Christchurch 8025

If you wish to call Hoon Hay Medical Centre, please speak to a receptionist who will take your details and ask our Complaints Officer to contact you.

Patient calls and letters regarding difficulties experienced with our service receive the highest priority. If you need assistance, advice or support in making your complaint to us, the services below are available to help you. These services are available free of charge.

Nationwide Health & Disability Advocacy Service 

Email: advocacy@advocacy.org.nz

Freephone 0800 555 050, you can also phone 03 377 7501 for Christchurch 

Hoon Hay Medical Centre Complaint Form

 

Hoon Hay Medical Centre fully supports the Health and Disability Service Code of Rights. Hoon Hay Medical Centre is committed to meeting our obligations under the Privacy Act 2020 and Health Information Privacy Code (HIPC) 2020 to protect the privacy of your health information. To ensure the we meet our obligations we have:

  • Appointed a privacy officer. The privacy officer for our practice is the Practice Manager. If you wish to speak to them, please contact reception.
  • Developed a privacy policy for our practice which guides us in the way that we collect, use, store and disclose your health information.
What is HealthOne? 
HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020.  Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested.  Privacy auditing is used to check that only those directly involved in your care are accessing your information.  To find out more about HealthOne please visit https://healthone.org.nz/.  Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing HealthOne.privacy@pegasus.health.nz”