About Us

As a member of Pegasus Health, we continually look to optimise patient care and services. We are committed to promoting and providing healthcare of the highest quality, with an emphasis on preventative medicine.

Practice Nurse

One of our nurses will phone you back with test results or with any advice required that you request by telephone. You may phone in for repeat prescriptions, but only at intervals determined by your doctor as being appropriate for you.

After Hours

For medical advice after hours, please telephone the medical centre on 03 338 8179 and your call will be answered by a registered nurse.

For after hours medical care we recommend the 24 Hour Surgery at 401 Madras Street

House Visits

Home visits can be arranged if you are too unwell to attend the medical centre. Please telephone to request such visits as early in the day as possible. You will be advised of the approximate time that the doctor is able to visit.

Comments, Suggestions and Complaints

If you wish to contact Hoon Hay Medical Centre, please speak to a receptionist who will take your details for a return call from our Complaints Officer. Letters should be addressed to:

The Complaints Officer
Hoon Hay Medical Centre
124 Sparks Road
Christchurch 8025

Patient calls and letters regarding difficulties experienced with our service receive the highest priority. If you need assistance, advice or support in making your complaint to us, the services below are available to help you. These services are available free of charge.

Advocacy Services Trust
Phone 03 377 7501
PO Box 1307
Christchurch 8140

Hoon Hay Medical Centre fully supports the Health and Disability Service Code of Rights. Hoon Hay Medical Centre is committed to meeting our obligations under the Health Information Privacy Code (HIPC) to protect the privacy of your health information. To ensure the we meet our obligations we have:

  • Appointed a privacy officer. The privacy officer for our practice is the Practice Manager. If you wish to speak to them, please contact reception.
  • Developed a privacy policy for our practice which guides us in the way that we collect, use, store and disclose your health information.