One of our nurses will phone you back with test results or with any advice required that you request by telephone. You may phone in for repeat prescriptions, but only at intervals determined by your doctor as being appropriate for you.
Home visits can be arranged if you are too unwell to attend the medical centre. Please telephone to request such visits as early in the day as possible. You will be advised of the approximate time that the doctor is able to visit.
Comments, Suggestions and Complaints
If you wish to contact Hoon Hay Medical Centre, please speak to a receptionist who will take your details for a return call from our Complaints Officer. Letters should be addressed to:
The Complaints Officer
Hoon Hay Medical Centre
124 Sparks Road
Patient calls and letters regarding difficulties experienced with our service receive the highest priority. If you need assistance, advice or support in making your complaint to us, the services below are available to help you. These services are available free of charge.
Advocacy Services Trust
Phone 03 377 7501
PO Box 1307
Hoon Hay Medical Centre fully supports the Health and Disability Service Code of Rights. Hoon Hay Medical Centre is committed to meeting our obligations under the Health Information Privacy Code (HIPC) to protect the privacy of your health information. To ensure the we meet our obligations we have: